Client: Pretty Damn Quick – Technology,
E-commerce Application
The Challenge
With only 5–10 incidents per day, it could have appeared that PDQ’s 3 person support team was underutilised. But ticket volume wasn’t the true measure of impact.
What is TALKR delivering?
What 24/5 support really delivered. With the help of TALKR, PDQ redefined the support role from reactive to strategic, turning their team into a core operational advantage:
Proactive monitoring & reporting
• Real-time system monitoring and trend reporting to identify potential issues before they impact customers
Continuous product quality enablement
• Testing of new releases, creating documentation, and developing workarounds
Operational value beyond tickets
• CSM operational support allowing laser focus on long-term account value
• Playbook creation for high-risk/high impact scenarios
• Product feedback loops to engineering
• Process improvement and automation
“The support and team members TALKR have provided have been invaluable as we continue to expand. I feel we have a partnership that we want to continue to grow.”
– Liran Erez,
PDQ Co-Founder
Client: Hanson Search – Europe/UAE based
executive search company
Scaling our recruitment team without the risk
The Challenge
As a growing recruitment business, Hanson Search needed to scale its research capability without compromising on quality or speed.
What is TALKR delivering?
TALKR partnered with Hanson Search to build a dedicated, full time research team tailored to their exact needs. Starting with one hire first.
Access to Top-Quality Candidates
Consistently strong pipelines that allow recruiters to focus on high-value conversationsSpeed & Hiring Agility
Able to hire in days not months - never missing out on new roles due to bandwidthLong-Term Stability & Ongoing Support
Continued support from TALKR management leading to the team being with us for 4+ years
“TALKR found us a team that has the market experience (MENA) that we need alongside people with a motivation and drive to succeed as talent researchers.”
– Alice Weightman,
Hanson Founder